THE ACCESS LINKS FOR THIS RECORD WERE REPORTED AS BROKEN. THE RECORD MAY HAVE BEEN RETIRED BY THE HOST. The data provided are public-facing service requests that were taken by 311 contact center agents, or through online and mobile applications, and entered into the Lagan CRM system during 2018. The two main identifiers of data, with which users of the open data should converse with 311, are the Case ID and the Type Name field. Type name is the common used title for a service request among city staff, 311, and the community at large.